FAQs

Contact

Burning question or comment? Email us at betweenthestarsshop@gmail.com and we'll get back to you as soon as we can (usually between 1-2 business days).

Products

How often do you launch products?

Right now, we have no set schedule, as we work to simply increase our inventory and options. The goal is at least 1-2 launches per month :)

Shipping

Where do you ship?

We currently only ship within the United States, though we are hoping to grow that very soon!

How long until I get my order?

Allow 1-2 days for processing, and 3-5 days for shipping. We do not ship orders on holidays or Sundays.

My order came in a reused container. Is that...normal?

For us, it is! We care about the environment, and have packaging just lying around from other orders. In trying to protect our planet, it only seems logical to this Ravenclaw to reuse that packaging! So don't be surprised if your package comes in a mailer or box that has been used before. 

Can I track my order?

Yes! Once mailed, tracking info will be provided. Feel free to check it every two hours like we do ;)

Returns and Exchanges

What if there's something wrong with my order?

Please contact us at betweenthestarsshop@gmail.com within 7 days of delivery and we will do our best to correct any error!

What is your return policy?

Returns are accepted for a full refund within 21 days of delivery date. Items must be returned in the same condition they were sent out in (tags attached, items unworn/unwashed) to receive a refund. Please refer to any size charts before ordering. Exchanges will be made as inventory allows. For any questions about returns, please contact betweenthestarsshop@gmail.com.

Sizing

How are your items sized?

Where applicable, all items should have a size chart and comments on sizing in the description on the listing page. Please refer to that when purchasing. T-shirts will be unisex and the brand of t-shirt used will be listed when possible. All shirts are preshrunk unless stated otherwise.